What’s new in Refurbr: August 2026 release notes

August has been a busy month for Refurbr, with one of our biggest releases yet. There are updates across the platform, from new ways for wholesale customers to manage their own orders to improvements for testing, quality control, stock takes, printing, sales, fulfilment and more.

One of the biggest additions is our new B2B Customer Portal, giving wholesale customers a self-serve way to browse available stock, build orders and access their paperwork. We’ve also introduced a new Testing Workbench for bench teams and given printing its biggest overhaul yet with Printr, our own printing solution for labels and A4 documents.

Here’s what’s new in Refurbr for August.

Introducing the B2B Customer Portal

This is the big one. Give a wholesale customer a login and they can get on with it themselves, day or night, without waiting on anyone at your end.

• Browse what's actually available. Customers see the stock you're happy to offer them, with quantities shown as bands (1-5, 6-20, 20+) rather than exact figures, so you're not publishing your stock position to the trade. Availability nets off anything already pre-allocated, so the same unit never gets promised twice.

• Indicative pricing per SKU. Trade accounts see their trade price, everyone else sees standard. The figure they browse is the figure the line gets raised at. Your discount matrix still applies on top and can only move it down.

• Orders land as drafts for your approval. A self-serve order arrives as a draft, flagged as Self Serve on your sales listview so you can filter the queue and accept it like any other order. Pricing, tax, currency and facility are all worked out at your end rather than taken from the browser.

• Their own history, on demand. Orders, invoices and credit notes are all downloadable as PDFs. That's a whole category of "can you resend me that invoice" emails gone.

• They maintain their own details. Customers can edit their billing and delivery addresses and phone number without anyone rekeying them. Delivery country stays fixed, since it drives which facility serves them and which tax scheme applies.

• VAT certificates and company registration documents, uploaded by them. They land on the account's Attachments pane where your team expects to find them. Onboarding paperwork chases itself.

You decide what's on the shelf. A new Customer Portal Configuration screen puts you in control of what's offered self-serve: whitelist by grade or product type and set a minimum availability threshold so thin stock never appears. Leave the lists empty and everything in stock is offered. The rules are enforced when the list is drawn and again when the order's submitted.

Portal customers get their own dedicated set of permissions, entirely separate from your internal ones, so widening what your staff can see can never widen what a customer can see. Portal orders arrive as drafts and nothing shouts about them yet, so it's worth keeping an eye on that queue while you settle in.

A Testing Workbench for the Bench Team

Scan a device, pick a diagnostic source and Refurbr does the rest. It's built for someone standing at a bench working through a box.

• Scan whatever's on the device. Asset tag, serial or IMEI all resolve to the right unit.

• One place, three sources. Phonecheck, Blancco and Aiken all sit behind the same scan. An integration you haven't configured simply doesn't appear as an option.

• See what actually changed. Refurbr snapshots the asset before and after, so the operator gets a proper before-and-after rather than a vague "done".

• The label prints itself. A spec label comes out automatically on a successful apply, so there's no print dialogue per device doubling the handling.

• Tested devices join the queue. A device that's been through the bench is handed straight to your QC pipeline, where your rules decide whether it's ready for sale or held for a closer look.

Build Your Own Quality Control Rules

Quality control rules are now yours to write, changed in the afternoon if the morning proved you wrong.

• Build rules against what matters. Battery health, storage, RAM, screen size, device lock, data wipe status, faults, grade, manufacturer, model, unit cost, location and plenty more, grouped so the field you want is easy to find.

• Entry rules and pass/fail rules. Decide what has to go through QC in the first place, then what passes once it's there.

• Test before you commit. Scan a real asset against a rule and see how it lands, so you're not finding out on a pallet of stock.

Stock Takes That Keep Up With Your Scanner

Stock takes have a proper going over, all of it aimed at the person holding the scanner.

• One scan field for everything. Scan a location, scan an asset, keep going. Refurbr works out which is which, so there's no switching modes between shelf and device.

• The cursor stays where you need it. Focus stays on the scan field through updates and window reloads, so you can scan a whole rack without reaching for the mouse.

• Counts update in place. Scans register without the screen jumping around underneath you.

• Unrecognised scans get reported. Anything that doesn't match or turns up in an unexpected status is surfaced so you know what to investigate.

• What you found, not just what you expected. A take records everything the operator actually scans, so an unexpected item is captured and can be brought onto the count rather than disappearing once the take is closed.

• Misplaced stock shows as misplaced. Where an asset actually turned up is recorded alongside where it was meant to be, so something on the wrong shelf reads as misplaced rather than simply missing.

• Undo a stock take. Reverting is now possible, with audit columns recording who did what and when.

Print Labels and Documents With Printr

Printing's had the biggest overhaul it's ever had, and at the heart of it is Printr, our own printing solution. You can find it at getprintr.co.uk.

Printr runs your label and A4 printers from one place and is the only way to print documents straight from Refurbr. Because it's ours, when something needs fixing or adding you're talking to the people who build it rather than someone else's support desk.

• One agent for labels and documents. Printr drives your networked and USB label printers and ordinary office printers together.

• Documents print straight from Refurbr. Dispatch notes, invoices, job cards and the rest go from the listview to the printer in one click, matching the PDF you'd have downloaded.

• Only printers that will actually work are offered. The document printer list only shows printers capable of rendering an A4 PDF, so you can't pick a label printer by mistake.

• Dispatch notes that print themselves. Turn it on per user and the dispatch note prints automatically as it's raised, so packing benches aren't clicking print all day.

• Each user gets their own default printer. Document, label and shipping label printers can be set per user, so the right thing comes out of the right machine wherever someone's stood.

Already on PrintNode? Nothing breaks. Both run side by side on the same installation and printers are labelled clearly so it's obvious which is which. Move printers across when it suits you or run a mix indefinitely. Document printing is the part PrintNode can't do, so that's usually the reason people switch.

• Consistent printer dropdowns everywhere. Every screen that prints now offers the same tidy, normalised list, whichever transport a printer is on.

• Designer templates across the board. Custom Label Designer templates now apply to asset, purchase order, service batch and manifest labels, as well as the Testing Workbench, so a label you design once can be used everywhere.

Sharper Grading From Blancco

The Blancco integration keeps getting better at describing what a device actually is.

• M-series iPads read properly. CPU parsing now handles the M-series chips, so modern iPads land with the right specification instead of a half-filled record.

• Cleaner model strings. Core and GPU counts can be folded into the CPU field, Apple branding can be stripped and connectivity recorded for tablets, all configurable so the SKUs read the way your catalogue wants them.

• Manufacturer and colour normalised, so the same device from two different reports produces the same SKU rather than two near-duplicates.

Refurbr, Reborn, Now As Standard

The Reborn skin we previewed in July is now enabled by default, so everyone gets the new look on upgrade. It brings the two-pane menu with live search and a Cmd+K shortcut, a pinnable favourites launchpad, dark and light themes with a tray toggle and an operations hub with live figures that drill through to the records behind them.

The command palette has been sharpened too, dropping results from searches you've moved past while keeping your highlighted row in place as new results appear.

If a team would rather stay on the classic look, that's a config change away.

Sales and Fulfilment Refinements

• See an asset's live status as you sell it. Scan a specific asset onto an order and its current stock status shows on the item window, coloured when it's not ready for sale. It won't stop you adding the asset, and the status also shows on the order's contents.

• Specific assets get reserved to the order. Put a particular unit on an order line and it's reserved there and then, so it can't be sold on another order. Remove the line or cancel the order and it goes straight back into available stock. Anything already picked or packed is left alone.

• Restrict a user to their own sales orders. A new optional permission limits someone to the orders they raised themselves across listviews, the order window and exports. It's off by default.

• Restrict a user to their own accounts. The same idea for account ownership, again off by default.

• Route multi-battery parcels automatically. Shipping rules can now match on how many units are in a parcel. Set a minimum on a Dangerous Goods rule and any cross-border parcel carrying more than one battery device takes the right service automatically.

• Skip the order confirmation if you don't want it. Sites that confirm another way can now turn confirmation off across the board on acceptance rather than unticking it order by order. The per-order option still works as before.

• Marketplace listings protected from accidental zeroing. Refurbr checks a SKU is genuinely one you stock before pushing a stock figure to a channel. A code you don't hold is left untouched rather than pushed as zero, protecting live listings using that code.

• Import sales items from an asset tag alone. Drop a column of asset tags into your import sheet and Refurbr fills in the SKU and description for you.

Returns and Marketplaces

• Returns handle many assets at once, with Receive & Triage improved for scanning, repeat-returner tracking, per-item customer fault descriptions and warnings when a receipt would create a stock problem.

• You know what the customer's been promised. Marketplace returns now carry the resolution the customer asked for, repair or return for refund, so your team knows what's expected before the box is opened.

• Restocked returns close themselves. Dispositioning a return as restocked now finishes it rather than leaving it in the queue, and outcomes can be set by hand where a return doesn't fit the usual paths.

• Back Market returns sync automatically. Returns raised on Back Market flow into Refurbr on their own, landing in the same returns workflow as everything else. It's built on a shared adapter, making it easier to bring further marketplaces into the same flow.

• Reebelo stock stays honest. A new reconciliation job runs every four hours, paging through the offers Reebelo holds and catching anything the live updates missed.

• Marketplace sales aggregate into daily summary invoices for QuickBooks, so the accounts stay readable when volume's high.

More Refurbr Updates for August

• A Setup Wizard walks a new installation through trading entity, facility, stock locations, product types, products, stock, users, couriers, shipping rules and integrations, making going live a guided path rather than a hunt through screens.

• Search for any of several things at once. Separate keywords with a semicolon and a list returns rows matching any of them, so "SkuA;SkuB" finds orders containing either. A comma still means match all. It works the same way everywhere you search, and sales search now covers SKU and description together.

• A new Toolkit menu gathers utility screens such as Integrations and the Label Designer into one place, with its own permission so you choose who sees it.

• Requeue and resend outbound email from a selection, so a batch that didn't land isn't a manual job.

• Duplicate product review, which fingerprints descriptions to spot near-identical products before they multiply.

• Long customer listing SKUs are handled end to end. Marketplace listing codes can run well past what a typical SKU field expects, so sales, fulfilment, purchasing and costing now carry the full length.

• More detail on the stock record, including PUK and NUC codes, repair carried out, batch number and a legacy stock reference, so the full history of a unit lives with the unit.

• Supplier invoice on purchase orders, shown as a column and searchable for easier matching with supplier paperwork.

• Payment status colours you control. The finance dashboard's payment status badges take their colours from configuration, so you can tailor them to how your finance team reads the list.

• Report schedules track when they last sent, so a missed window gets picked up rather than skipped.

• Tightened permissions around customer portal access, so an external login only ever reaches its own account's records. This runs server-side on every query rather than relying on the screen.

Looking Ahead

The Customer Portal changes the shape of the working day. Every order a customer raises themselves is one your team didn't have to key, and every invoice they download is one nobody had to resend.

Next we're looking at notifying your team the moment a self-serve order lands, opening up conversations between you and your portal customers, and continuing the work on the accounting integrations.

Questions or feedback? We'd love to hear from you.

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